GiveDirect Privacy Policy

GiveDirect’s Privacy Policy describes the ways we collect, store, use, and protect contributor information. We use SSL (Secure Sockets Layer) technology to keep your information secure and to protect against its loss. All information is stored in a PCI compliant secure database, and we work with Level 1 PCI partners who are also committed to providing a safe environment for processing credit card transactions online.

Information Collected

GiveDirect collects two types of information: personal information that contributors knowingly disclose, and website use information automatically generated by contributors as they interact with the site.

We will retain your information for as long as needed to provide you services. We will also retain and use your information as necessary to comply with our legal obligations and resolve disputes.

Personal Information

When contributors process a charitable donation using GiveDirect, they are asked to provide information such as name, address, phone number, email address, and other similar information.

GiveDirect also collects financial information, including credit card numbers, to allow contributors to process their donation.

Website Use Information

GiveDirect collects certain information from contributors’ browsers using small data files called "cookies." GiveDirect uses session ID cookies to confirm a contributor's identity as he/she moves from one donation page to the next. These session ID cookies are terminated once the donation process is complete.

Some of our business partners use cookies on our site for purposes such as analytics, of which data is only collected in the aggregate and cannot be linked to personally identifiable information.

Log Files

As is true of most web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, referring page, operating system, and date/time stamp.

We use this information, which does not identify individual users, to analyze trends, to administer the site, and to correct technical issues.

We do link this automatically-collected data to personally identifiable information. IP addresses are tied to personally identifiable information to combat fraud and unauthorized access.

We use third-party tracking services that use cookies to track non-personally identifiable information about visitors to our site in the aggregate, like time and length of visit, in order to improve the service.

GiveDirect also stores contributor transaction history. We collect this information so that we can provide our client charities with a meaningful service. For instance, client charities can review transaction histories of their contributors using the information we collect.

GiveDirect may collect additional information in other ways not specifically described here. For example, we may collect information related to interactions with customer service.

Use of Information Obtained by GiveDirect

GiveDirect's primary purpose in collecting personal information is to provide contributors with a safe, smooth, efficient, and customized experience. GiveDirect uses this information to provide services and support; process transactions and send notifications to our client charities about donations; resolve disputes and troubleshoot problems; customize, measure, and improve our services and the content and layout of our website.

Storage of Personal Information

GiveDirect stores and processes sensitive client information on dedicated servers located in a secure data center within the US. Your information is protected by physical, electronic and procedural safeguards in compliance with applicable US federal and state regulations. GiveDirect uses computer safeguards such as firewalls and data encryption, and authorizes access to personal information only for those employees who require it to fulfill their job responsibilities.

GiveDirect stores sensitive payment information (such as credit card numbers) on dedicated servers located in PCI-compliant and PA-DSS certified data centers within the US. Sensitive information is always encrypted and securely transmitted under Secure Socket Layer (SSL).

Sharing of Personal Information with Third Parties

GiveDirect may share personal information with third-party service providers under contract who help with certain parts of our business operations including payment, fraud prevention, validation of user credentials, secure data storage and other similar services. GiveDirect ensures that these parties are properly licensed and regulated, and only use personal information in connection with the services they perform for GiveDirect.

GiveDirect respects and protects your privacy and will never sell, trade or rent your personal information to other individuals or companies. The information that you provide is used only to complete your donation. Your name and contact information will be provided to the charity or charities you supported through GiveDirect.

Refund Policy

GiveDirect will refund any donation within 6 months of the donation date, by direct request of the contributor or the receiving charity. After 6 months, a refund will not be granted. If a contributor initiates a chargeback of a donation through the credit card company or bank and we feel that the donation was made in good faith, we will dispute the chargeback to demonstrate that the contribution was made legitimately.

Contacting GiveDirect regarding this Privacy Policy

If you have questions or concerns regarding this policy, you should contact us by sending an email to support@GiveDirect.org or calling (866) 459-6420.

You can also write to us at:

2735 E. 53rd Street
Tulsa, OK 74105

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Privacy Policy